Shipping & returns

Return Policy Agreement for E-commerce

We strive to provide the best shopping experience for our customers. In the event that you are not completely satisfied with your purchase, we offer the following return policy:

1. Eligibility for Returns:

   • Items must be unused, in their original packaging, and in the same condition as received.
   • Returns must be initiated within [number] days of the purchase date.
   • Certain items, such as personalized or perishable goods, may not be eligible for return.

2. Return Process:

   • To initiate a return, please contact our customer service team at [contact information].
   • Provide your order number, reason for return, and any relevant details.
   • Our team will guide you through the return process and provide a return shipping label if necessary.

3. Refund or Exchange:

   • Upon receiving the returned item, we will inspect it to ensure it meets the return policy criteria.
   • You may choose to receive a refund to your original payment method or exchange the item for a different product of equal value.
   • Refunds will be processed within [number] business days after the return is approved.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item is damaged or defective.
   • Please ensure the item is securely packaged to prevent damage during transit.

5. Exceptions:

   • Items purchased during a promotional sale may have different return conditions. Please refer to the specific promotion details.
   • Final sale items or clearance items are not eligible for return.

By making a purchase on our e-commerce platform, you agree to abide by the terms of our return policy. We are committed to resolving any issues and ensuring your satisfaction with our products and services.

If you have any questions or concerns regarding our return policy, please feel free to contact us at [contact information]. Thank you for shopping with us.